SHIPPING & RETURNS

Shipping Policy

We ship *worldwide and offer standard shipping, signed shipping and tracked shipping. All of our parcels are sent via Royal Mail unless otherwise stated. If you have paid for tracked shipping, you can track your order using the tracking number provided. Standard shipping is not a trackable service.

We primarily use Royal Mail for all of our shipping. Shipping can take anywhere from 5-14 business days after your order has been received and processed. We will confirm once your order has been received and send a tracking number (if you have requested a tracked service) once your order has been shipped to you.

 

We aim to ship your items:

UK: 3-10 working days

Europe: 5-14 working days

USA: 5-14 working days

ROW: 7-14 working days

If you would like to contact our delivery partners please do so through their websites.

*If you cannot find your country listed just send us an email and we will send you an alternative way to shop.

Return & Exchange Policy

If you'd like to refund/exchange an item please send us an email, request an refund/exchange* and we'll get back to you as soon as possible. 

 

When requesting a refund /exchange:

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

Items that CANNOT be refunded or exchanged

  • Custom Orders

  • Digital Downloads

  • Worn/Used Items

  • Intimate Items (for health & hygiene reasons)

  • Items on sale

  • Items broken or damaged by customer fault

We understand that everything isn't for everyone so if you do find yourself needing to refund/exchange an item, please send us an email, within 14 days of receiving your product, with your order number and information on what you'd like to exchange. We will then follow up with instructions on where you need to send your item to and once it has been received approved we will make arrangements for the refund/exchange. 

 

Due to each item being made to order, you as a buyer are responsible for the shipping and any additional costs related to returning your item for a refund/exchange.

If you have any queries please feel free to contact us.

*Please note we cannot accept refunds or exchanges without the requested email so please let us know before posting your items back to us.

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Stay Lit Apparel 2020 © | United Kingdom | Part of The Laura Jane Fashion Group